Last updated: 10 November 2026
Plans and packs
- 14 days: if you're not happy with a plan or pack you bought on our website, ask within 14 days of the payment and we'll refund it. Email warpzoneaddon@gmail.com with the email you paid with, or reply to your Paddle receipt.
- If most of the AI uses from that payment have already been used, we may refund part of it instead, unless the law gives you a right to more.
- When a payment is refunded, what it paid for is removed straight away: a refunded plan ends, and a refunded pack's uses are taken back. If you'd already spent them, your pack balance stays below zero until new uses cover it.
- Cancelling stops future payments. You keep your plan until the end of the month you paid for. We don't refund the rest of that month unless it's within the 14 days above or the law requires it.
- Please contact us before disputing a payment with your bank. A disputed payment ends what it paid for and stops that account buying on the website.
Your rights
Nothing here limits your rights under the Australian Consumer Law or the consumer laws where you live, for example if the service has a major problem.